Improves Customer Service
About 60% of customers want a quick reaction from support to their inquiry.
After reaching out to the customer support team, a lot of customers prefer a maximum 10 minutes reply or support, live chat statistics show. Based on the answers from the study respondents 46% of customers consider the same importance in case of contact with the marketing team. The percentage of the most ‘impatient’ customers is the highest when they reach out to the sales department —62%.
(Hubspot)
Increases Revenue
Customers who use live chat spend up to 60% more per purchase than those who don’t.
This happens because customer support can quickly solve customer concerns and answer questions. Then, 38% of customers tend to buy a product after a positive and engaging chat with real-time support.
(Software Advice)
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